Patient Portal
Looking to access your patient portal? Click here.
Login Troubleshooting
Login Troubleshooting
Online Booking
Online Booking
- Booking an Appointment Online (For Patients)
Please note that not all providers allow for online booking. If your provider is not listed for online booking, contact them directly to schedule your appointment.
Online Appointments
Online Appointments
- How to Join Your 1:1 Online Appointment (For Patients)
Patients receive an appointment reminder email with a link to join the video call 30 minutes before their scheduled appointment time. Patients can also join their session directly through their My Account portal by going to Upcoming Appointments and clicking Begin next to their appointment. The Begin button will not be available until 30 minutes prior to the start time of the scheduled appointment time. - How to join and participate in your Group Online Appointment (for Patients)
- Joining an Online Appointment in Jane’s Mobile App
- Telehealth: A Troubleshooting Guide
- Audio and Video Settings for Telehealth
- View Settings in Telehealth Calls
- Turning on Virtual Backgrounds for Telehealth
- Turning Off Apple Reactions on Telehealth Calls
- Online Appointments: A Troubleshooting Guide (Mobile Device on a Browser)
- Telehealth Appointments and Privacy Laws
Billing & Financial Documents
Billing & Financial Documents
- Viewing Protected Financial Documents (For Clients)
Have billing related questions? Send us a secure message and we are happy to help.
Relationships/Family
Relationships/Family
- Family Profiles - Managing Family Members (For Patients)
- Can I use a the same shared email for all the related profiles?
- Yes - however the recommendation here would be to have unique usernames (i.e. bob.smith or linda.smith) for each of the related profiles. This way Jane knows which profile you’re logging into and a great way to avoid getting stuck in a loop of logging into the wrong profile. A staff member from the clinic you attend can send a Password Reset email to each of the related profiles so they can set their usernames.
If you are unable to login to a specific patient profile due to having the same email address associated with the portal accounts or you have duplicate profiles, please send us a secure message and we will be happy to help.
- Yes - however the recommendation here would be to have unique usernames (i.e. bob.smith or linda.smith) for each of the related profiles. This way Jane knows which profile you’re logging into and a great way to avoid getting stuck in a loop of logging into the wrong profile. A staff member from the clinic you attend can send a Password Reset email to each of the related profiles so they can set their usernames.
Secure Messaging Hub
Secure Messaging Hub
- Jane for Clients Mobile App: Secure Messaging
Important Note: Currently patients are only able to reply to messages that your provider has sent through the patient portal. Patients are unable to start new message threads with their provider directly in the online portal. If you need to send your provider a message, please send a secure message instead.
Mobile App
Mobile App
- Jane’s Mobile App for Clients: Getting Started
- Jane for Clients Mobile App: Signing in and Troubleshooting
- Jane for Clients Mobile App: Managing Appointments
- Jane for Clients Mobile App: Joining a Telehealth Appointment
- Jane for Clients Mobile App: FAQ
- Jane for Clients Mobile App: Secure Messaging
Important Note: Currently patients are only able to reply to messages that your provider has sent through the patient portal. Patients are unable to start new message threads with their provider directly in the online portal. If you need to send your provider a message, please send a secure message instead.