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Below you will find answers to the questions we hear most often from new and prospective patients. If your question is not covered here, please send us a secure message and we will be happy to help.
If you are a new patient, submit a new patient request through our online form on our website. A member of our team will follow up within one to two business days to confirm your submission was received and provider matches.If you are a current patient, contact your provider directly to schedule your next session.When you reach out, it helps to have the following ready:
  • The type of therapy you are looking for (individual, family, or child)
  • Your insurance information
  • Your preferred appointment days and times
The cost of your sessions depends on your insurance plan and benefits. Guzman & Baker accepts Blue Cross Blue Shield, Aetna, Cigna, and United Healthcare. Your out-of-pocket cost is typically your copay or coinsurance amount as defined by your plan.We recommend calling the member services number on the back of your insurance card before your first appointment to confirm your mental health benefits. Ask specifically about:
  • Your copay or coinsurance for outpatient Telehealth mental health visits
  • Whether you have a deductible that applies
  • Any requirements for prior authorization
If you do not have insurance or your plan is not accepted, ask our office about self-pay rates. Under the No Surprises Act, you have the right to request a Good Faith Estimate of expected costs before beginning services.
Yes. Everything you share with your therapist is protected by law. Guzman & Baker complies fully with the Health Insurance Portability and Accountability Act (HIPAA), which governs how your health information is stored, used, and shared.There are narrow legal exceptions to confidentiality that your therapist will explain during your first session. These include situations where there is a credible risk of harm to yourself or others, or when required by a court order.Your therapist will never share your information with family members, employers, or other third parties without your written consent.
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another patient.Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee. The specific fee amount will be outlined in your intake paperwork. Your insurance plan typically does not cover late cancellation fees, so this charge would be billed directly to you.If you need to cancel, please contact your provider as soon as possible rather than waiting until the last minute.
Yes. We offer secure video sessions for patients who prefer to attend therapy from home. Telehealth sessions are conducted through a HIPAA-compliant video platform.To participate in telehealth, you will need:
  • A smartphone, tablet, or computer with a camera and microphone
  • A private space where you can speak freely
  • A stable internet connection
Most insurance plans that cover in-person therapy also cover telehealth. Confirm with your insurer before your first telehealth session.
The length of therapy varies depending on your goals, the challenges you are working through, and how you progress. There is no single answer that applies to everyone.Some patients work with a therapist for a few months to address a specific issue. Others engage in longer-term therapy to work through more complex patterns or ongoing mental health conditions.Your therapist will regularly review your progress with you. Together, you will decide when you have met your goals or when it makes sense to continue. You are always free to pause or end therapy when you feel ready.
Guzman & Baker offers individual therapy, family therapy, and child therapy. Our clinicians are trained in a range of evidence-based approaches, including:
  • Cognitive Behavioral Therapy (CBT)
  • Trauma-informed care
  • Solution-focused therapy
Your therapist will tailor their approach to your specific needs and goals. If you have a preference for a particular type of therapy, let us know when you schedule your appointment.
No. You do not need a referral from a primary care provider or any other provider to schedule at Guzman & Baker. You can contact our office directly.Some insurance plans do require prior authorization for mental health services. Check with your insurer before your first appointment to find out if this applies to your plan.
If you have a question that is not answered here, please send us a secure message and we will be happy to help.