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Guzman & Baker accepts Cigna insurance plans. Your Cigna mental health benefits may cover individual therapy, family therapy, and child therapy sessions at our practice. This page walks you through how your coverage works and how to confirm your benefits before your first appointment.

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How Cigna coverage works here

Guzman & Baker submits claims directly to Cigna on your behalf. You pay your cost-share at the time of service. The amount you owe depends on your specific Cigna plan and where you are in your plan year. Your costs may include:
  • Copay — A fixed per-visit amount you pay for each outpatient mental health session.
  • Coinsurance — A percentage of the allowed cost you pay after your deductible is met.
  • Deductible — The annual out-of-pocket amount you must reach before UHC shares in the costs.

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Common Cigna plan types

Cigna Healthcare PPO (PPO)

A flexible plan that lets you see any licensed provider. You pay less when you see in-network providers like Guzman & Baker, and more for out-of-network care.

Cigna Healthcare (HMO)

Covers care within a designated network. You may need a referral from your primary care provider. Confirm with Cigna whether a referral is required before your first session.

Cigna Healthcare (EPO)

Covers services only from providers within the Cigna EPO network. Out-of-network care is not covered except in emergencies. Verify that our practice is in your specific Navigate network.

Cigna HDHP / HSA-eligible

High-deductible plans often paired with a Health Savings Account. You typically pay the full allowed cost per session until your deductible is satisfied.

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Using your Cigna member ID

Your Cigna member ID appears on the front of your United Healthcare insurance card. This number identifies your plan and links your claims to your account. You will need it to:
  • Call member services to verify your benefits
  • Access your account on myCigna.com or the myCigna app
  • Provide to our office when scheduling or submitting paperwork
If you do not have your physical card, you can access a digital version of your Cigna ID card by logging into myCigna.com or downloading the myCigna app.

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How to verify your Cigna benefits

Before your first appointment, take a few minutes to confirm your mental health benefits. This prevents billing surprises.
1

Find your Cigna member ID card

Locate your Cigna card. You will need your member ID, group number, and the member services phone number printed on the back.
2

Call Cigna member services

Call the behavioral health or member services number on the back of your card. Ask the representative about your outpatient mental health benefits.
3

Ask the right questions

When you reach a representative, ask:
  • Is Guzman & Baker Behavioral Health Services (NPI: 1669265328) in my network?
  • What is my copay or coinsurance for outpatient mental health visits?
  • Do I have a deductible, and how much have I met so far?
  • Do I need a referral or prior authorization for therapy?
  • Are there any limits on the number of sessions covered per year?
4

Check myCigna.com (optional)

Log in to your Cigna member account online to review your summary of benefits, track your deductible, and search for in-network providers.
5

Share your findings with our office

When you schedule, let us know what you learned. Our billing team can also help verify your benefits before your first session or answer additional questions.
Cigna manages behavioral health benefits through Evernorth in many plans. When you call, you may be transferred to Evernorth for questions about mental health coverage. This is normal — Evernorth administers the behavioral health portion of many Cigna plans.

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What to complete prior to your first appointment

Submit the following in your secure patient portal prior to your first session:
  • Your Cigna insurance card (front and back)
  • Complete additional intake forms (sent to you before the appointment in your patient portal)
  • A form of payment for your copay or cost-share amount
Some Cigna plans require prior authorization before therapy begins. If your plan has this requirement, contact our office as soon as possible. We can work with you to submit the request so authorization is in place before your first session.

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Questions about your Cigna coverage

If you have questions about how your Cigna plan applies to your care at Guzman & Baker, call the member services number on the back of your insurance card. We are here to help you understand your benefits as well.