What is a Superbill?
A superbill is simply a detailed, itemized medical receipt. When you pay out-of-pocket for a medical or psychiatric appointment, standard credit card receipts do not contain the clinical information that insurance companies require to process a claim. A superbill bridges that gap. It contains all the exact coding your insurance company needs to verify the service and process your reimbursement.| Information Type | What it includes |
|---|---|
| Provider Details | Our practice name, provider NPI (National Provider Identifier), tax ID, and state license details. |
| Patient Details | Your full legal name, date of birth, and home address. |
| Visit Details | The date of service, the amount you paid, and the specific place of service code (showing it was a telehealth session). |
| Medical Codes | The standardized CPT (procedure) codes for psychiatric care and the ICD-10 (diagnosis) codes from your session. |
The Out-of-Network Claim Process
Submitting a superbill is straightforward, but it requires you to act as the intermediary between our practice and your insurance company.Verify Your Out-of-Network Benefits
Before your first session.Call the member services number on the back of your insurance card. Ask specifically if your plan includes out-of-network coverage for outpatient mental health telehealth services, and verify if you have an out-of-network deductible to meet before they start reimbursing you.
Pay for Your Session
Time of service.Because we are out-of-network with your plan, you are responsible for paying the full self-pay rate at the time of your appointment.Please review our Financial Responsibility & Payment Policy for for details.
Important Note: For all self-pay appointments, payment will automatically be processed at the close of the business the day of your appointment.
Download Your Superbill
After your provider finalizes notes.We will generate your superbill. You can securely download this PDF directly from your Jane patient portal— no need to wait for the mail.
Submit the Claim
Before your plan’s filing deadline.Log in to your insurance company’s online member portal or mobile app and navigate to the “Submit a Claim” section. Upload the superbill PDF. Most major insurers allow for quick digital uploads, though a few may still require you to mail or fax the document.
A quick tip on timing: Insurance companies have strict “timely filing” deadlines for out-of-network claims. Some require you to submit the superbill within 90 days of your appointment, while others give you up to a year. We recommend downloading and submitting your superbills at the end of each month so you don’t miss the window.